FAQ's

All NuWay 4Hair® brushes are equipped with our exclusive BrainyBristles®, designed to detangle hair effortlessly, whether wet or dry, without pulling. These bristles are certified safe for use up to 356℉ and feature built-in static reduction.

Our Scalp Care Series brushes boast an internationally patented Ergonomic C Shape that fits perfectly to your scalp and massages it, promoting healthy, shiny hair. And the international patent for its Circular Venting Scheme, which helps save drying time and protects your hair from the heat damage caused by blow dryers.

Moreover, our DoubleC® Series is distinguished by its internationally patented double curve shape, enhancing depth and volume to your hair during drying.

Experience the revolution in hair care with NuWay 4Hair®.

BrainyBristles® are heat-resistant to over 350 degrees Fahrenheit, making them an ideal addition to your styling arsenal. You can blow-dry and apply heat without the worry of melting or warping the bristles. The tips are infused with Argan Oil to help keep your hair soft and shiny.

With specially formulated built-in protection, these brushes also reduce static electricity in your hair when brushing. Moreover, the built-in Tourmaline Ionic Technology emits negative ions and seals the cuticle layer, enhancing the overall health and appearance of your hair. In addition to the features mentioned above, the reason why they are called BrainyBristles® is because their flexibility adapts to the level of hair curl and tangling. When encountering tangled hair, they can flexibly reduce the pulling force, and when dealing with straight hair, they maintain the right amount of strength to detangle. It's a smart brush!

All NuWay 4Hair® brushes are suitable for all hair types.

Absolutely, BrainyBristles® are designed to withstand temperatures of up to 356°F, so you can use them confidently while blow-drying with heat. However, always use a diffuser attachment on your dryer for the best results.

Yes, absolutely. Our hair brushes are specifically designed for both dry and wet brushing.

The lifespan of our hair brushes varies depending on usage. For optimal results, each person should have their own brush and use it twice daily. With this care, a brush should last at least 18 months or more. To extend its life, we recommend individual brushes for each household member and monthly cleaning with shampoo or dishwashing liquid in cold water.

Both the Traveler® and TravelC® brushes feature an internationally patented unique travel case. This case protects the bristles and makes the brushes convenient for travel!

• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.
• You can also track the status of your order here.

Nuway4Hair operates in 18 different countries, each with its own website and marketplace. However, if you place an order on the Nuway4Hair India website, the delivery will be made only within India. This suggests that each country's website likely caters to its respective market and handles deliveries within that specific country.

We sincerely apologize for any inconvenience you have experienced. Please kindly provide us with your registered phone number/email and order number so that we may assist you further. Rest assured, we will promptly communicate the matter to our shipping partner on your behalf to resolve the issue.

You can request cancellation by reaching out to us via email at support@nuway4hair.in or by creating a ticket on our whatsapp chatbot number at +91-8318663229. Our team will assist you with the process.

Please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

We are sorry to hear that your order was cancelled without your intention.

Reasons that might have led to the cancellation of your order:

• Your order was COD.
• Your order was missing important information.

For all of the above cases, we reach out to customers to get a confirmation/update so we can ship their orders. In case we do not hear back for 7 days, we might cancel your order.

However, if you would still like to receive your order, please let us know and we will recreate and ship out your order again.

Certainly! Ensuring the authenticity and quality of our products is paramount to us. Each item undergoes a rigorous multiple-point quality check before being dispatched to you. Rest assured, your satisfaction and confidence in our products are of utmost importance. Thank you for placing your trust in us.

We mostly air-ship our orders but if you still need expedited shipping, let us know and we will try our best to dispatch the order as early as we can.

You can cancel your Nuway4Hair order before it gets packed. Cancellation is possible through the Website from your account in orders tab.

Well it can mean two things:

• The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
• Something might not be working as it’s supposed to on the website. Give us a call or send us an email and we’ll help in fixing it.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Only Damaged , Wrong Colour Product can be returned.
• To complete your return, we require a receipt or proof of purchase.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return.
• All requests for return of the product must be placed within 48 hours from the date of delivery by writing to us at (email)
• We will not accept returns of products if their complete packaging is missing or if they have been used. We do not offer refunds or exchanges for opened products due to hygiene concerns.

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment type used..

If you paid using your bank or e-wallet, it will reflect in the source account within 7 to 10 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

To start a return, you can contact us at support@nuway4hair.in.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@nuway4hair.in./ +91-8318663229

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return.
• All requests for return of the product must be placed within 48 hours from the date of delivery by writing to us at (email)
• We will not accept returns of products if their complete packaging is missing or if they have been used. We do not offer refunds or exchanges for opened products due to hygiene concerns.

We promise to refund the entire amount paid for the product, including any taxes that were paid. mode of refund depends on the mode of payment for the order.

We are sorry to hear that your coupon code is not working.

Following are the possibilities for this inconvenience caused:

• Typos while entering the code as coupon codes are case sensitive.
• The coupon code is old and hence expired, in which case, we request you to reach out to us on our whatsapp number +91-8318663229 with a picture of the code, and we will do our best to help.

All our standard applicable coupons are already available on the website.

To get the best deals:

• Keep visiting our official website as we run some discount campaigns around various festivals.
• Please subscribe to our newsletter and follow our social media handles.

We generally don't do discounting but to get best deal

• Follow our social media handles.
• Keep visiting our website for updates on any new discounts and promotions.